About etech
About etech
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Handles all calls according to present guidelines, and fulfills department specifications for telephone time availability and call good quality metrics
the guts and soul of our Firm is our people today. We’re a staff of mission-pushed engineers having a enthusiasm for purposeful innovation and collaboration to solve complicated genuine-globe troubles for our customers. we have been generally on the lookout for like-minded expertise!
Collaborate with cross-useful groups to collect needs and produce database answers that meet business requires.
ABOUT ETECH Etech provides here subsequent generation BPO solutions. a world minority owned business enterprise, Etech has produced and trademarked how to turn your details into strategic insights.
To work with functions to produce processes for holiday vacation and various program exceptions that maintains the worker wants/Client prerequisites stability.
talk to current and potential buyers employing Web and unique software package to give details and reply queries pertaining to latest promotions and new or upgraded products.
Prepare report on sales routines - revenue Tracker Be open up and responsive to dependable coaching, consider an active part in performance setting up and objective placing.
Etech’s worldwide centers – Onshore, Nearshore, and Offshore, possess the abilities to customise the solution that best fit all your demands. With Etech’s world outreach, Etech is often available to guidance your customers and supply constant Excellent encounters.
handling a remote or hybrid workforce can be hard, but with the best approaches, it can be a success! Within this episode of fast Dose of CX, Etech’s COO, Kaylene Eckels, shares actionable suggestions regarding how to properly direct hybrid or remote groups—from setting distinct plans to fostering powerful interaction.
Listening techniques: Attentive and Energetic listening; has the patience to hear people out and may accurately restate the viewpoint of Other folks.
to investigate forecasted volume and offered workers in order that staffing is scheduled in by far the most successful method to adequately benefit from available sources and retain acceptable support levels
once in a while Assistant Trainers write curriculum for Etech or its consumers. typically instances they get to write down a couple of finest observe they produced or found out that could benefit other trainers.
you might Perform a task in retention while you talk collaboratively with gross sales to address any customer difficulties.
the opportunity to Consider on the feet in a quick-paced atmosphere exactly where messages around chat, phone and e mail arrive quick and furious;
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